1. Introduction
Welcome to Koh Tomyums’ website. By accessing or using our online ordering and reservation services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order or making a reservation.
2. Restaurant Details
- Restaurant Name: Koh Tomyums
- Location: Shop 105B, 1/F, D’Deck, 8–12 Plaza Lane, Discovery Bay, Hong Kong
- Contact: +852 2987 0767 | reservations@kohtomyums.hk
3. Services Provided
- Thai Cuisine Orders: Customers may place orders online for self-pickup or delivery.
- Reservations: Customers may book tables via phone or email.
- Delivery Service: Delivery is available within designated areas of Discovery Bay, Hong Kong and subject to availability.
4. Ordering and Payment
- Order Confirmation: All online orders are confirmed via email or SMS.
- Payment Methods: Payment may be made online (if available) or upon pickup/delivery. Accepted methods include cash, credit/debit cards, or mobile payment services.
- Pricing: Prices listed on the website are in Hong Kong Dollars (HKD) and include applicable taxes unless otherwise stated.
- Errors: In case of pricing or menu errors, Koh Tomyums reserves the right to cancel or amend orders.
5. Pickup and Delivery
- Self-Pickup: Customers must collect their orders at the designated time and location.
- Delivery: Delivery times are estimates and may vary due to traffic, weather, or other factors.
- Delivery Area: Orders outside the designated delivery area may not be accepted.
- Delivery Charges: Applicable delivery fees will be displayed at checkout.
6. Reservations
- Booking: Reservations can be made via phone or email. Confirmation will be provided by our staff.
- Cancellations: Customers are requested to notify us of cancellations at least 24 hours in advance.
- Late Arrivals: Reservations may be held for up to 15 minutes after the scheduled time before being released.
7. Customer Responsibilities
- Provide accurate contact and delivery information.
- Ensure timely pickup or availability at the delivery address.
- Treat staff with respect and courtesy.
8. Allergies and Dietary Requirements
Customers must inform Koh Tomyums of any allergies or dietary restrictions when placing an order or making a reservation. While we take precautions, we cannot guarantee that dishes are free from allergens.
9. Website Use
- Content on the website (menu, images, text) is for personal use only and may not be copied or redistributed without permission.
- Unauthorized use of the website may give rise to a claim for damages or be a criminal offense.
10. Limitation of Liability
Koh Tomyums is not liable for delays, errors, or damages arising from:
- Incorrect information provided by customers.
- Unforeseen circumstances affecting delivery or reservations.
- Technical issues with the website or communication systems.
11. Privacy
Customer information provided for orders or reservations will be used solely for service fulfillment. For details, please refer to our Privacy Policy.
12. Amendments
Koh Tomyums reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
13. Governing Law
These Terms and Conditions are governed by the laws of Hong Kong. Any disputes will be subject to the exclusive jurisdiction of the courts in Hong Kong.